Refund policy

Last updated 2026-11-07

Your files are made for you from the details you confirm, so they cannot be resold. This is how we handle problems.

1. One free fix round

If something is wrong, change it from your order page within 14 days of delivery. We remake the files once at no cost. This covers our mistakes and details you want changed.

2. A refund when we cannot deliver or the files are defective

We refund the full price of the order, or the affected kit, if:

• we cannot deliver your files, or
• your files are defective (for example a QR code that does not scan, text that is cut off, or a file that will not open) and we cannot fix them in your fix round.

Ask within 30 days of your purchase. Write to hello@handbillpress.com with your order link.

3. When we do not refund

We do not refund if you change your mind after your files are made, if you decide not to print them, or because of a result you hoped for, such as the number of reviews or calls. Details you confirmed that turn out to be wrong are covered by the fix round, not a refund.

The Monthly Refresh

Cancel any time by emailing hello@handbillpress.com before the next monthly charge; it stops there and files you already have stay yours. We do not refund a month that was delivered. If we do not deliver a month's refresh, we refund that month.

What happens to your files

When an order is refunded, the download links for it are turned off. If you dispute a charge with your bank, the links are turned off while it is open. Please write to us first; we would rather fix it.

How and when

Refunds go back to the card you paid with, including any sales tax charged on the refunded amount. Your bank decides how long it takes to show up, usually a few business days.