FAQ
Questions, answered plainly.
Not here? Write to us on the contact page.
The basics
What am I buying?
Print-ready files, not printed cards. You download them and print as many as you like, wherever you like. You also get editable copies and, in the Review Kit, the words to ask for a review.
Who is Handbill Press?
A trade name of Latent Enterprises LLC, in Austin, Texas. Zee runs it. Files are laid out by software from your details and checked before you get them, and a person looks at early orders. Write to hello@handbillpress.com and a person answers.
Which businesses is this for?
Small trade and service businesses in the US. We are starting with landscaping and lawn care, heating and air conditioning, and massage therapy. Other trades come after.
Do I need a logo?
No. If you have one, upload it when you confirm your details and we use it. If you do not, we set your business name in type.
Will this get me more reviews or more customers?
We cannot promise that. We make good materials and make asking easy. What happens next depends on your work and how you use them.
Do you offer anything for reviews?
No. The scripts we write ask every customer and offer nothing in return. Review platforms have their own rules, and following them is up to you.
Refunds
What is the refund policy?
If we cannot deliver your files, or they are defective and we cannot fix them in your free fix round, we refund the full price. Ask within 30 days of your purchase. If you simply change your mind after your files are made, we do not refund, because the files were made for you.
The full wording is on the refund policy page.
How do I cancel the Monthly Refresh?
Cancel from your order page, or email hello@handbillpress.com, before the next monthly charge. It stops there, and the files you already have stay yours.
Printing
Can I use any printer?
Print files are CMYK PDFs with 0.125 in bleed and fonts embedded, at the real size of each piece. Most printers, online or local, accept that. A sheet in your files says what to send and what to ask for. Printers differ on paper and scoring, so ask for a proof first.
Do you print and ship?
Not today. We make the files, and you print as many as you like, wherever you like.
What paper or vinyl should I use?
The printer sheet in your files suggests what to ask for each piece. Printers stock different papers, so ask what they recommend, and ask for a proof.
Editable copies
Can I change the words after I get my files?
Yes. Each printed piece comes with an editable PowerPoint file (.pptx) that also opens in Google Slides and Keynote. Text sits in real text boxes, so you can fix a word or a phone number yourself.
The print-ready PDF is made from the original layout, not from the editable copy. If you change the editable copy and want to print it, export a new PDF from it and check it with your printer.
What if I spot a mistake?
You get one free fix round within 14 days of delivery. Change the details from your order page, and we remake the files.
Your data
What do you do with the details and logo I give you?
We use them to make your files and to support your order, and we keep them with your order. We do not sell them. The privacy page lists what we collect, who helps us run the service and how long we keep things.
Why did I get an email from you?
We write to local service businesses using contact details that are published, such as a business listing or a business website. Every email says who we are and has an unsubscribe link. Reply STOP or use the link and we will not write again.
Do you track me on this site?
In most places, measurement runs unless you turn it off, using Google Analytics, which may set cookies to recognize your visits. In the EU, EEA, UK and Switzerland, and when we cannot tell where you are, nothing is measured until you allow it. If your browser sends Global Privacy Control, we measure nothing unless you choose to allow it. We do not respond to Do Not Track. You can change this any time on the Privacy choices page.
Tax
Do you charge sales tax?
We add sales tax at checkout where we are required to collect it, based on your billing address. You see the tax and the total before you pay. Your receipt shows the tax line.
We currently sell to buyers with a US billing address.
More: refund policy, terms, privacy.